What You Need to Know


How we are Keeping Patients and Staff Safe from COVID-19
Updated: March 9, 2021

As the owner and founder, I am proud of my entire staff who have exceeded every expectation in adapting to the process of keeping our patients and staff safe. As the numbers of cases of COIVD-19 decline in Chautauqua county, we are inspired and hopeful.

We have successfully implemented the guidelines outlined by the NYS Department of Health and the Centers for Disease Control making us a safe environment to receive quality physical and occupational therapy services.

What we know is that pain does not stop because we are dealing with a pandemic. In fact, it may be worse for a lot of reasons. According to the American Physical Therapy Association: If you have low back pain, you are not alone. At any given time, about 25% of people in the United States report having low back pain within the past 3 months.

How we are Keeping Everyone Safe:

  • Masks are required for all patients and staff without exception.
  • Temperatures checks are required for all patients and staff upon entry.
  • Handwashing is enforced.
  • Vaccines have been made available to all staff.
  • Social distancing remains a focus.

As a result, we are treating all orthopedic concerns, pre-op and post-op rehabilitation, vertigo, ladies bladder leakage, lymphedema and more. Call us with your questions and let us guide you through the process of getting the care you need.

We encourage all of our patients who are eligible to sign up for a vaccine clinic as soon as you are able. The vaccination is what is going to allow our country and our clinic to return to “normal” as soon as possible.

Dr. Patrick E. Green, PT, DPT, MS, Cert. MDT

“Although the world is full of suffering, it is full also of the overcoming of it.” —Helen Keller

Steps we are taking to ensure a safe clinical environment:

  • Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.
  • We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  • Schedules have changed to decrease large amounts of patients at the same time and priority is being given to patients with significant needs.
  • On a case by case basis, patients at high risk (elderly, diabetics, immunocompromised, etc.) are being assessed to determine if the outpatient setting or telehealth services would be best.
  • Priority is being made for patients with severe pain and with post-surgical needs.
  • Limited support staff to reduce overall interactions. Many behind the scenes staff are working from home.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

No, stay home if you are suffering with a cough or shortness of breath. Please notify us as soon as possible. You should not be charged a cancellation fee.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us during business hours at least 24 hours in advance to avoid the fee if you are not coming in for an appointment. In most cases, you will not be charged if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing going to the bathroom and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all high-touch surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.
Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website:

  • What you should know (we recommend you read through all of the subsections)
  • Preventing COVID-19 Spread in Communities
  • Protect Yourself and Your Family
  • People at Higher Risk and Special Populations

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.