FAQ about COVID-19 (Coronavirus) and What We are Doing About It

Updated: Sept 22, 2020

New York State Travel Restrictions

The travel advisory went into effect on June 25, 2020. Per the New York State Department of Health's Interim Guidance document, if you have traveled from within one of the designated states with significant rates of transmission of COVID-19, you must quarantine when you enter New York State for 14 days from the last travel within such designated state.

The list of restricted states is updated weekly and currently includes Guam, Puerto Rico, Virgin Islands and the following 35 states:

  • Alabama
  • Alaska
  • Arkansas
  • Arizona
  • Delaware
  • Florida
  • Georgia
  • Guam
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Minnesota
  • Missouri
  • Mississippi
  • Montana
  • North Carolina
  • North Dakota
  • Nebraska
  • Nevada
  • Oklahoma
  • Puerto Rico
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Wisconsin
  • West Virginia
  • Wyoming

The requirements of the travel advisory do not apply to any individual passing through designated states for a limited duration (i.e., less than 24 hours) through the course of travel.

For more information about this incoming travel advisory, restricted states, quarantine requirements, exemptions, and the Traveler Health Form, visit the New York State Department of Health's web page at coronavirus.health.ny.gov or call 1-888-364-3065.

As the owner and founder, I am working with my leadership team to follow the recommendations of the CDC, the State of New York and the local Department of Health to protect our patients and staff. Please be patient as these new changes have been implemented for everyone’s safety.

We are treating all orthopedic concerns, pre-op and post-op rehabilitation, vertigo, ladies bladder leakage, lymphedema and more. Call us with your questions and let us guide you through the process of getting the care you need. Dr. Patrick E. Green, PT, DPT, MS, Cert. MDT

“Adversity introduces a man to himself.” - Albert Einstein

From the onset, Physical and Occupational therapists were deemed “Essential Infrastructure Workers During the COVID-19 Response” by the Director of Homeland Security.

As part of the “Essential Infrastructure” it has been our duty to remain open and continue to do our part to help with this crisis.

Physical therapists are essential in flattening the curve of the COVID-19 pandemic. We play a key role in keeping people we can help from the physician offices and emergency departments. This has not only freed up the medical teams to treat those impacted by COVID-19, but also has successfully limited the exposure of those seeking the care of a physical therapist.

Our staff and patients are required to wear a face mask at all times. You will not be treated if you refuse to wear a mask.

Steps we are taking to ensure a safe clinical environment:

Our staff and patients are required to wear a face mask at all times.
You will not be treated if you refuse to wear a mask.

  • How to wear a cloth face covering: Cloth face coverings should fit snugly but comfortably against the side of the face be secured with ties or ear loops include multiple layers of fabric allow for breathing without restriction be able to be laundered and machine dried without damage or change to shape.
  • Please be prepared to have your temperature taken upon arrival.
  • We highly recommend that patients use hand sanitizer and/or wash their hands: Before each treatment, after handling paperwork and/or touching any surfaces and/or therapy equipment, and upon leaving our facility.
  • Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.
  • We are regularly educating aand updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  • Schedules have changed to decrease large amounts of patients at the same time and priority is being given to patients with significant needs.
  • On a case by case basis, patients at high risk (elderly, diabetics, immunocompromised, etc.) are being assessed to determine if the outpatient setting or telehealth services would be best.
  • Priority is being made for patients with severe pain aand with post-surgical needs.
  • Limited support staff to reduce overall interactions. Many behind the scenes staff are working from home.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

No, stay home if you are suffering with a cough or shortness of breath. Please notify us as soon as possible. You should not be charged a cancellation fee.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us during business hours at least 24 hours in advance to avoid the fee if you are not coming in for an appointment. In most cases, you will not be charged if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing going to the bathroom and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all &ldquohigh-touch&rdquo surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website:

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.