What You Need to Know
Chautauqua Physical & Occupational Therapy is committed to providing our patients with quality physical therapy, occupational therapy and speech therapy in a safe and healthy clinic environment. We continue to follow the guidance provided by the CDC, WHO and public health officials to update you as new information becomes available. Let’s work together to keep each other safe and healthy.
The safety of our patients, communities and team members remains our top priority. We know you have a choice in your care providers and appreciate your commitment to Chautauqua Physical & Occupational Therapy and our qualified clinicians.
Keeping Our Clinics Safe
Here are some tips on how we can keep each other safe:
- Handwashing is your best self-defense against the spread of germs. When soap and water are not available and hands are not visibly dirty, use at least a 60% alcohol-based hand sanitizer.
- Please stay home if you are not feeling well, especially if you have a fever, are coughing or sneezing, or are experiencing shortness of breath. If a patient shows up with symptoms, the clinic team will work with them to reschedule.
Here are actions we are taking to keep our clinics clean and safe:
- Equipment will be wiped down after EVERY use with antibacterial wipes/sprays
- Team members will wash their hands often with soap and water for at least 20 seconds, particularly after going to the bathroom, before eating, and after blowing their nose, coughing or sneezing
- Clinics will have hand sanitizer available at the front desk and in the treatment areas
- Any Chautauqua Physical & Occupational Therapy team members who are ill will be asked to stay home
- Caregivers that are bringing a patient to the clinic should wait in their car or come back when the appointment has ended unless necessary (i.e. minor requiring a guardian or for assistance needs)
- All patients should be self-screening before entering the clinic. Our PCCs will perform a secondary screening during the check-in process and before patients enter the clinic including screening questions and temperature check.
If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?
No, stay home if you are suffering with a cough or shortness of breath. Please notify us as soon as possible. You should not be charged a cancellation fee.
Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?
Every situation is distinct. We expect you to contact us during business hours at least 24 hours in advance to avoid the fee if you are not coming in for an appointment. In most cases, you will not be charged if your situation justifies it.
What should I do if I think I am sick?
Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.
- Stay home
- Avoid public areas
- Avoid public transportation
- Stay away from others
- Limit contact with pets & animals
- Call ahead before visiting your doctor
- Wear a facemask
- Cover your coughs & sneezes
- Clean your hands often
- Avoid sharing personal household items
- Clean all high-touch surfaces
- Monitor your symptoms
What can I do to protect myself and my family?
- Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing going to the bathroom and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
- Clean all high-touch surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.
https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.
Quick links from the CDC website:
- What you should know (we recommend you read through all of the subsections)
- Preventing COVID-19 Spread in Communities
- Protect Yourself and Your Family
- People at Higher Risk and Special Populations
Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.